The use of Unified Communications technologies for enterprise collaboration and communication has clear business benefits including reduced costs, improved employee productivity, accelerated business processes, improved user satisfaction, and increased IT efficiency. 

Organizations typically achieve significant savings in travel expenses, messaging costs, and telephony and audio conferencing through the use of Microsoft Unified Communications. Organizations deploying Microsoft Lync (formerly Office Communications Server or OCS) as their Enterprise Unified Communications platform are counting on it to deliver on the promise of dramatically improved communication and collaboration.

To maximize these benefits, organizations must be able to:

• Deliver customized Service Level Agreements to the business to allow transparency in cost savings and ROI
• Monitor real-time performance data across geographic locations, devices, and services
• Maximize the performance and availability of their Lync services
• Manage employee satisfaction with proactive alerts and performance metrics
• Provide comprehensive support that:
  • Allows instant problem identification that may span locations, devices, and services
  • Enables multi-tiered support with an easy-to-use problem resolution knowledge base
  • Automatically resolves problems through continuous learning

Virtus IT's MS Lync Expert is designed specifically to meet the Unified Communications challenges of Enterprise IT. It is the one tool that allows your front-line support staff to proactively and quickly resolve any MS Lync issues, ensuring that your users are satisfied with their MS Lync experience while you lower your support costs. Its reporting tools enable you to quantify MS Lync benefits, identify bottlenecks, and plan for future expansion.