Virtus MS Lync Expert assures service-level quality, lower support costs, and quick problem resolution for enterprise Unified Communications solutions built on the Microsoft Lync (formerly Microsoft Office Communications Server - OCS) platform. An essential solution component for MS Lync; enabling real-time synchronization and aggregration of performance metrics, and ensuring Quality of Experience.

Virtus MS Lync Expert will:

• Provide transparency to enable customized service level agreements and “always on”
• Collect real-time performance data across multiple geographic locations, devices, and services
• Ensure service levels and satisfaction through proactive alerts and performance metrics *
• Drive comprehensive support with instant problem identification and knowledge-based problem resolution.

Virtus MS Lync Expert provides real-time synchronization and aggregation of performance metrics across devices from Microsoft Lync. It combines MS Lync performance data with other converged network solutions data, as reflected in the diagram to the right. Our CEP architecture allows flexibility in adding additional sources of data as use of network services and devices increases. Use of specialist software agents eliminates the need for costly specialist hardware.

MS Lync Expert is the industry’s only solution capable of aggregating detailed Geography, Performance, and Support data to enable rapid, intelligent problem resolution. The product’s key related features include:

• Easy-to-Use Rich Interactive Dashboard for Support Staff
• A Silverlight-based interactive dashboard aggregates and dynamically presents a consolidated view of MS Lync key performance metrics at a glance.

• Built-In Rules-Based Knowledge Base System

  • This system helps define metrics for measuring performance of the enterprise’s end-to-end solution. It assigns custom alerts and rules for key metrics. By doing so, it defines potential problems and helps build problem resolution scripts for support teams.

A dynamic spinwheel presents predefined data such as Packet Loss Rate and  Average Network MOS from the Knowledge Base to support staff. They can use an integrated decision tree to quickly identify and resolve packet loss trends and related MS Lync service issues.

Virtus MS Lync Expert is an essential enterprise solution platform for diagnosing and resolving MS Lync service issues. By providing transparency for MS Lync converged network solutions data, Virtus MS Lync Expert drives the following value:

• Improved Customer Satisfaction
  • Assures “always on” for mission-critical MS Lync applications and enables definition of customized SLAs for different users.
• Lower Support Costs
  • Level 1 support team requires less knowledge to resolve complex issues. Reduce the need to hire and build highly specialized support teams.

For providers offering MS Lync services, Virtus MS Lync Expert assures improved Quality of Experience (QoE) through rapid problem identification and resolution. This capability protects brand reputation and revenue generation for  competitive advantage.