Convergence and unified communications are causing Telcos to adjust established value chains to support new technology and service architectures.
Customers have come to expect ever greater levels of service, especially when technology is concerned, hence service providers must ensure that the quality of customer experience using technology is high even when the complexity of new services is increasing.
The new of the world of M2M is preparing itself to process circa 50 Billion devices by 2020. The way that we will interact with machines and machines will interact with other machines is limited only by our ability to manage the resultant mass of supporting processes.
The emerging world of TeleHealth and TeleCare brings with it huge technical, medical and social challenges. However the pospects for huge cost reduction in the provision of care services together with significantly enhanced levels of service and support for millions of elderly and infirm people makes TeleCare and TeleHealth one of the most important areas for technology advancement for the remainder of this decade.
While Virtus CEP technology can deliver value to many different sectors, the above situations have led us to focus our solution development on the following four areas:
- CEM - Customer Experience Management
- IPDM - IP Device Management
- M2M - Machine to Machine
- THTC - TeleHealth and TeleCare